Where can I buy your themes from?
For the moment, we sell our WordPress themes only on our Etsy shop. If you have any questions about our products, you can send us an email at email@example.com .
Do you offer refunds?
Unfortunately, due to the nature of our products, we can not offer refunds or exchanges. Although, if you are unhappy with your purchase, please contact us at firstname.lastname@example.org to see how we can find a solution that satisfies both sides.
Please have in mind that all the Creative Summer Studio WordPress themes require a self-hosted WordPress.org (this means you need to have a domain, a hosting, and a WordPress installed before purchasing, our themes don’t work on WordPress.com). Please read the product description and the contract terms before you make the purchase and send us an email at email@example.com if you have any questions.
How do you provide support?
We provide support via emails sent at firstname.lastname@example.org. If you contact us through any other channels(contact form, social media, etc.) your support ticket might be lost through other messages we might receive. If that happens, please send us again an email at email@example.com.
We often respond in less than 24 hours(except for the weekends), but we kindly ask you to send your email again if you don’t receive an answer in 48 hours.
What happens after I receive my template?
You’ll receive a theme-package.zip archive and you have to unzip it and read the instructions inside. It contains a WordPress theme (theme.zip), a child theme (theme-child.zip), a setup file, a detailed documentation for the theme, and some design files with the theme elements(like the logo, the pin it button, etc).
To use your new layout, you’ll have to upload the theme.zip archive and to activate your new theme. Your WordPress theme should change only the layout of your website and all your current content, blog posts, images, sidebar widgets, menu items should remain active. However, we recommend to always backup your website before installing a new theme or updating your current one.
Do you offer support for your themes?
Yes, we do! We’d love helping you setting up your new theme and going live with your new website in no time. But unfortunately, there are a few things we can not help you with. You can read our full support policy here.
What’s included in my purchase?
Your purchase includes:
- your new WordPress theme
- a child theme for easy customizations
- one click demo install
- a detailed documentation guide
- custom graphic files logo, pin it button, back to top button and favicon(.png, .psd, .ai versions included)
- lifetime support and future updates without any additional costs
Are your themes SEO optimized?
Yes, they are! The headings are very important for SEO purposes, so we use them in multiple places in the theme layouts and they are styled differently from the rest of the elements. We know that SEO ranking is very important for every blogger and website owner, so we did our best to help search engines easily read your site’s content.
Do I need Genesis Framework?
No, you don’t. Creative Summer Studio themes don’t require the Genesis Framework to work on, so that means you won’t have to spend additional $59 to have this theme. All you need is a self-hosted WordPress.org site and some courage to finally launch the website of your dreams!
Do you offer updates for your themes?
Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if necessary. We also update our themes any time we discover a bug or when a new feature has been added to the theme. All the updates are free of charge for the existing customers. We can help you update your theme, but we’re not responsible for any problems you might encounter. Please read the changelogs and backup your website before any update and make sure you have the latest version of WordPress installed.
Can I change the colors and the fonts?
Yes, you can! All the fonts and most of the colors can be customized in Admin Dashboard > Customizer. We offer lots of customizations and you can see your changes in real time, without touching a single line of CSS code.
Can I remove your footer credit?
Yes, you can do it by going to Admin Dashboard > Appearance > Customizer > Footer. We don’t require you to have backlinks to our website, although we appreciate any support for our small design studio.
Are your themes responsive?
Yes! All our themes are responsive, mobile-friendly, and they look simply gorgeous on all the devices.
Are your themes WooCoommerce ready?
Yes! Creative Summer Studio themes are compatible with WooCommerce and the shop sections are beautifully designed according to the themes. You can see more in our demos.
Can I use your theme on WordPress.com?
No, our themes will work only on a self-hosted WordPress.org site. If you’re thinking of buying one of our themes, but you don’t know what your website uses, please send us an email at firstname.lastname@example.org before your purchase.
Can I upload my own logo?
Of course, you can! We’ve built our themes to help creatives like you grow their brands and businesses, so we’ve made almost everything easy to customize. You can upload your logo by going to Admin Dashboard > Appearance> Customizer > Site Identity.
Can I customize my theme?
Of course! You can customize your theme via Admin Dashboard > Appearance > Customizer! Each theme comes with lots of styles and layout options and you can see your changes in real time, before going live.
However, for extensive customizations (like changing some of the theme functionalities or adding a new layout), you’ll have to dig into the code. We recommend you to change only the child theme you received in your package download, so your changes won’t be overwritten by future themes updates. Please understand that we can not provide support for any changes made to the theme files or for customizations beyond the functionalities described in the demo. You can read our support policy here.
Do you do custom blog design projects?
We love telling stories through design and we take custom branding design projects from time to time. For us, it’s very important to give individual attention and quality to every person we have the chance to work with, so can take a very limited number of projects per year.
If you’re interested in working with us, please send us an email at email@example.com and tell us a little more about yourself, your brand & business goals, and how we can help you.